Frequently Asked Questions (FAQs)
What is the purpose of the CVS Advisor Panel?
The purpose of the CVS Advisor Panel is to solicit our customers' input through on-line surveys about CVS/pharmacy stores, products and services, and to obtain your suggestions for how we can improve CVS.
Do you really read and consider all of the responses to surveys?
Yes! Your guidance is especially valuable as we strive to make your shopping experiences at CVS the best they can be. There is no right or wrong answer to a survey; we want your honest opinions on how we’re doing and what we can do better. We take all survey responses in aggregate and gather a general sense of how our customers feel about a particular aspect of our business, which is very important to us in deciding what to offer in the future.
What do I need to do to participate?
We ask that all CVS Advisors fill out a short profile so that you have the opportunity to tell us a little about yourself and select the CVS products and services in which you are most interested. If you qualify for a particular survey, you will have the opportunity to complete the survey on-line and receive your ExtraBucks.*
*In order to fill out a profile and receive ExtraBucks coupons after completing surveys, we ask that all CVS Advisors are ExtraCare cardholders. If you do not have an ExtraCare card, you may fill out a card application at your local CVS/pharmacy or call our ExtraCare department at (800) SHOP-CVS.
How do I receive my ExtraBucks after completing a survey?
Your ExtraBucks will be available to you on the date specified in the survey initiation email. Self-printable ExtraBucks coupons will automatically be available immediately after you complete our surveys. You WILL NOT receive ExtraBucks coupons for completing the initial profile survey to participate in future Panel surveys.
What if I cannot access the survey link or have trouble completing a survey?
If you have technical difficulty in accessing the survey link or completing a survey, please let us know by sending an e-mail with your name, ExtraCare number and date you took the survey to CVSHELPDESK@researchresults.com.
Can I e-mail the survey link for a friend or family member to take as well?
No. The survey link is unique to your e-mail and ExtraCare number and cannot be completed multiple times. A link to a survey can only be accessed and completed once, so therefore we ask that you do not e-mail the link to friends and family, as they will be unable to participate with your link. If you are pleased with your experience with the CVS Advisor Panel, we do invite you to share this with family and friends and invite them to join the Panel as well. Please send them the following link Refer A Friend, please let them know that they need to have their ExtraCare card in hand when they go to sign-up.
Other questions not covered above?
Please send an e-mail to CVSHELPDESK@researchresults.com if you have a topic not discussed above. We will respond within two business days to your request.